Refund Policy.
Effective June 2026. This page is the canonical refund policy and is also incorporated into our Terms of Use.
Refunds and cancellations.
Our default refund stance is generous because Instill is in early Beta and we'd rather refund a borderline case than have you feel stuck.
14-day money-back guarantee. On any first-time purchase you can request a full refund within 14 days of payment, no questions asked.
Subscriptions. You can cancel at any time. Your access continues to the end of the current billing period. After the 14-day window we do not provide pro-rated refunds for the unused portion of a period.
One-time engagements with an expert agent. You can request a refund at any point before the agent has started work on your brief. Once the agent has produced a deliverable and it has been made available to you, the engagement is treated as services rendered and is not refundable — except under the service-failure clause below.
Service failures. If the Service is broken, an agent is unable to deliver, an expert is unreachable when the engagement requires their judgment, or there is a technical failure on our side that prevents you from using what you paid for, we will refund you in full regardless of timing.
How to request a refund. Email hello@instill.expert with the order or transaction ID and a short note on what happened. Approved refunds are processed through Paddle and typically return to your original payment method within 5–10 business days.
Beta caveat. During Beta, we may extend more generous terms than this policy requires. Where a situation is genuinely ambiguous, we will err on the side of trust.